RETURNS

➕ Not loving your purchase? Well, we definitely do not want you to be disappointed! Please email us at hello@janetgwendesigns.com so we can help you out also so we can provide you with our return form.

➕ Returns are not accepted after 7 days of it being marked delivered. It must be postmarked by the 7 days when shipped back out to us. If it still returned after 7 days, you'll be refunded your item minus shipping cost (including priority cost) and 25% restocking fee. 

➕After 21 days items are non-refundable. This means if you do return it after the 21 days without prior approval the item will be refused. 

➕Returns are always refunded minus shipping cost, and within 7 days- 10% restocking fee. 

➕ALL INNER SKINS, KEYBOARD COVERS, TRACKPADS, VINYLS and CUSTOM WORK are NON-REFUNDABLE.

➕ ALL CLAY EARRINGS ARE NON-REFUNDABLE

➕ ALL PLANTS ARE NON-REFUNDABLE & FINAL SALE - 

Please read our full PLANT POLICIES HERE.

➕CANDLES ARE NON-REFUNDABLE

➕If NON-REFUNDABLE items are still returned it will result in only a 50% refund

EXCHANGES and RETURNS for refundable items must be made within a 7-day time frame starting when you received it.

➕ Items that are damaged or have been used will not be accepted. Each item will be inspected upon arrival.

➕For international orders, if we receive your package back due to an error in address, or an unclaimed package, we will only refund for store credit minus shipping. 

CANCELLATION

➕  Please do so within 12 hours of placing your order.

SOME NOTES:

➕ We do not currently cover the cost of return shipping.

➕ Received a damaged product? We're so sorry! Please email us within 24 hours.

➕ We're not responsible for items delivered to an incorrect address supplied by the sender -- please check your info twice! Customers will be responsible for the redelivery cost.

➕if a package was returned due to an incorrect address or misdelivery and you would like to return- a restocking fee of 25% will be charged. Shipping cost will also not be refunded. We're happy to resend- but you'll be responsible for reshipment cost.

➕  SALE ITEMS are FINAL SALE.

➕ Please handle your products with care! Damaged items due to improper handling is not our responsibility.