RETURNS

➕ Not loving your purchase? Well, we definitely do not want you to be disappointed! Please email us at hello@janetgwendesigns.com so we can help you out also so we can provide you with our return form.

➕ Returns are not accepted after 14 days of it being marked delivered. It must be postmarked by the 14 days when shipped back out to us. If it still returned after 14 days, you'll be refunded your item minus shipping cost (including priority cost) and 15% restocking fee. 

➕After 21 days items are non-refundable. This means if you do return it after the 21 days without prior approval the item will be refused. 

➕Returns are always refunded minus shipping cost, and within 14 days- 10% restocking fee. You may choose store credit instead to waive the restocking fee for your total order amount minus shipping cost. 

➕ALL INNER SKINS, KEYBOARD COVERS, TRACKPADS, VINYLS and CUSTOM WORK are NON-REFUNDABLE.

➕ ALL CLAY EARRINGS ARE NON-REFUNDABLE

➕ ALL PLANTS ARE NON-REFUNDABLE & FINAL SALE - 

Please read our full PLANT POLICIES HERE.

➕CANDLES ARE NON-REFUNDABLE

➕If NON-REFUNDABLE items are still returned it will result in only a 50% refund

EXCHANGES and RETURNS for refundable items must be made within a 14-day time frame starting when you received it.

➕ Items that are damaged or have been used will not be accepted. Each item will be inspected upon arrival.

➕For international orders, if we receive your package back due to an error in address, or an unclaimed package, we will only refund for store credit minus shipping. 

➕ Processing returns can take 7-14 business days

CANCELLATION

➕  Please do so within 12 hours of placing your order.

SOME NOTES:

➕ We do not currently cover the cost of return shipping.

➕ Received a damaged product? We're so sorry! Please email us within 24 hours.

➕ We're not responsible for items delivered to an incorrect address supplied by the sender -- please check your info twice! Customers will be responsible for the redelivery cost.

➕if a package was returned due to an incorrect address or misdelivery and you would like to return- a restocking fee of 25% will be charged. Shipping cost will also not be refunded. We're happy to resend- but you'll be responsible for reshipment cost.

➕  SALE ITEMS are FINAL SALE.

➕ Please handle your products with care! Damaged items due to improper handling is not our responsibility.