all orders are shipped Monday - Friday from Charlotte, NC.
➕ processing takes 1-2 weeks.
➕ for hand-painted items, it will take 2-3 weeks.
METHODS AND TRANSIT TIMES
all domestic items under 1 pound will be shipped with USPS first class. Anything above will be shipped with priority.
➕ First Class / 2-6 Days
➕ Priority / 2-3 Days
➕ once the package is out of our hand, we cannot control or guarantee delivery times with USPS.
➕we can not intercept a package was it is in transit nor can we reroute
➕ if a package has been sent back to us due to an error in address or name, we are happy to re-ship the item. However, the customer will be responsible for paying the additional shipping. If you would like to return- a restocking fee of 25% will be charged. Shipping cost will also not be refunded.
➕ if the item has been marked delivered, we are unable to provide replacement items.
➕ the pickup day does not count as a day in transit.
➕ customs fees and duties are the customer's responsibilities.
Tracking shows DELIVERED but the package is not here.
1. Please contact your neighbors, they may have accidently receive your package.
2. Contact your LOCAL USPS who delivers your regular mail/ packages with tracking. Please speak to them directly as we have no control over shipment once it leaves our hands.
3. If your package is confirm as lost or stolen, please initiate a lost/stolen claim with USPS.
Please note: WE WILL NOT REPLACE PACKAGES WITH USPS TRACKING CONFIRMING DELIVERY.
all items will take 5-7days to process. During high seasons, (July-December), items will take 8-16 days to process. We are working to turn out your item as quickly as possible and growing our team to accommodate the higher volume.
as soon as an order is received, it is started right away. cancellation is almost impossible unless a message is sent right after the order has been placed requesting a refund. at least within an hour.
we accept payment through Paypal or credit card. orders will not be shipped until payment has been cleared. if you need to cancel, please do so within 12 hours of placing your order.
please note if you are from North Carolina, you will be subjected to sales tax of 7.25% that will be applied to your order per sales tax law.